{"id":7437,"date":"2026-07-16T20:50:22","date_gmt":"2026-07-16T12:50:22","guid":{"rendered":"https:\/\/hobertek.com\/?page_id=7437"},"modified":"2026-07-16T21:01:48","modified_gmt":"2026-07-16T13:01:48","slug":"solar-water-pump-troubleshooting-after-sales-guide","status":"publish","type":"page","link":"https:\/\/hobertek.com\/es\/solar-water-pump-troubleshooting-after-sales-guide\/","title":{"rendered":"\/Gu\u00eda de soluci\u00f3n de problemas y posventa de bombas de agua solares\/"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7437\" class=\"elementor elementor-7437\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c049c7e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c049c7e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-863c345\" data-id=\"863c345\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa8f80f elementor-widget elementor-widget-html\" data-id=\"fa8f80f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- HOBER SUPPORT PAGE CONTENT: use as the body of the new WordPress page -->\n<main id=\"hober-support-page\">\n  <style>\n    #hober-support-page { --hsp-blue:#355fa1; 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border:1px solid var(--hsp-line); border-radius:12px; background:#fff; }\n    #hober-support-page .hsp-help-card h3 { margin:0; color:var(--hsp-blue); font-size:19px; }\n    #hober-support-page .hsp-help-card ul { margin:14px 0 0; padding-left:20px; color:var(--hsp-muted); }\n    #hober-support-page .hsp-help-card li { margin:7px 0; }\n    #hober-support-page .hsp-safety { margin-top:20px; padding:18px 20px; border-left:5px solid var(--hsp-yellow); background:#fff; color:#5a4b16; }\n    #hober-support-page .hsp-cta { padding:65px 0; background:#fff; }\n    #hober-support-page .hsp-cta-box { display:flex; align-items:center; justify-content:space-between; gap:28px; padding:36px; border-radius:14px; background:var(--hsp-blue); color:#fff; }\n    #hober-support-page .hsp-cta h2 { margin:0; color:#fff; font-size:clamp(28px,4vw,40px); }\n    #hober-support-page .hsp-cta p { max-width:710px; margin:10px 0 0; color:#dae5f2; }\n    #hober-support-page .hsp-button { flex:0 0 auto; min-height:50px; padding:0 24px; display:inline-flex; align-items:center; justify-content:center; border-radius:60px; background:var(--hsp-yellow); color:var(--hsp-deep); font-weight:700; text-decoration:none; }\n    @media (max-width:850px) { #hober-support-page .hsp-process-grid, #hober-support-page .hsp-help-grid { grid-template-columns:1fr; } #hober-support-page .hsp-cta-box { align-items:flex-start; flex-direction:column; } }\n    @media (max-width:560px) { #hober-support-page .hsp-wrap { width:min(100% - 26px,1180px); } #hober-support-page .hsp-hero { padding:54px 0 64px; } #hober-support-page .hsp-tool, #hober-support-page .hsp-help, #hober-support-page .hsp-cta { padding:55px 0; } #hober-support-page .hsp-cta-box { padding:25px; } }\n  <\/style>\n\n  <section class=\"hsp-hero\">\n    <div class=\"hsp-wrap\">\n      <p class=\"hsp-crumb\"><a href=\"https:\/\/hobertek.com\/es\/\">Hogar<\/a> &nbsp;\/&nbsp; <a href=\"https:\/\/hobertek.com\/es\/technology\/\">Apoyo<\/a> &nbsp;Soluci\u00f3n de problemas y servicio posventa<\/p>\n      <h1>Soluci\u00f3n de problemas y soporte posventa para bombas solares<\/h1>\n      <p class=\"hsp-lead\">Una herramienta de autodiagn\u00f3stico para distribuidores, instaladores, vendedores de bombas, contratistas de riego y socios EPC de HOBER.<\/p>\n      <span class=\"hsp-pill\">Primero las pruebas \u00b7 Controles seguros \u00b7 Resoluci\u00f3n m\u00e1s r\u00e1pida<\/span>\n    <\/div>\n  <\/section>\n\n  <section class=\"hsp-process\">\n    <div class=\"hsp-wrap hsp-process-grid\">\n      <article class=\"hsp-step\"><span class=\"hsp-step-no\">01 \/ INTRODUCIR<\/span><h3>Introduzca el c\u00f3digo o s\u00edntoma.<\/h3><p>Utilice el mensaje que aparece en pantalla o describa lo que sucede antes y despu\u00e9s del arranque.<\/p><\/article>\n      <article class=\"hsp-step\"><span class=\"hsp-step-no\">02 \/ COMPROBAR<\/span><h3>Siga las instrucciones para solucionar problemas de forma segura.<\/h3><p>Analice las posibles causas y realice \u00fanicamente las comprobaciones que correspondan al personal cualificado.<\/p><\/article>\n      <article class=\"hsp-step\"><span class=\"hsp-step-no\">03 \/ ESCALAR<\/span><h3>Enviar un caso completo<\/h3><p>Si el problema persiste, copie el resumen y adjunte las fotos, lecturas y v\u00eddeos necesarios.<\/p><\/article>\n    <\/div>\n  <\/section>\n\n  <section class=\"hsp-tool\">\n    <div class=\"hsp-wrap\">\n      <div class=\"hsp-section-head\"><p class=\"hsp-eyebrow\">Diagn\u00f3stico interactivo<\/p><h2>Encuentra una soluci\u00f3n segura de primer nivel<\/h2><p>La herramienta no inventa significados de fallas no confirmados. El diagn\u00f3stico exacto depende del modelo del producto, el manual actual y la evidencia de campo.<\/p><\/div>\n      <!-- HOBER SUPPORT DIAGNOSTIC EMBED: paste this complete block into a Custom HTML section -->\n<section id=\"hober-support-diagnostic\" aria-labelledby=\"hsd-title\">\n  <style>\n    #hober-support-diagnostic { --hsd-navy:#153f78; --hsd-teal:#355fa1; --hsd-aqua:#ffd500; --hsd-ink:#343434; --hsd-muted:#666; --hsd-line:#dce5f0; --hsd-soft:#eef4fa; --hsd-danger:#c73b32; width:100%; margin:0; color:var(--hsd-ink); font-family:Arial,Helvetica,sans-serif; line-height:1.55; }\n    #hober-support-diagnostic * { box-sizing:border-box; }\n    #hober-support-diagnostic .hsd-shell { overflow:hidden; border-radius:24px; background:var(--hsd-navy); box-shadow:0 18px 50px rgba(9,47,63,.14); }\n    #hober-support-diagnostic .hsd-head { padding:34px 34px 24px; color:#fff; }\n    #hober-support-diagnostic .hsd-kicker { margin:0 0 8px; color:var(--hsd-aqua); font-size:12px; font-weight:900; 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font-weight:800; }\n    @media (max-width:820px) { #hober-support-diagnostic .hsd-grid { grid-template-columns:1fr; } #hober-support-diagnostic .hsd-result { min-height:0; } }\n    @media (max-width:560px) { #hober-support-diagnostic .hsd-head { padding:26px 20px 20px; } #hober-support-diagnostic .hsd-grid { padding:0 14px 14px; } #hober-support-diagnostic .hsd-search, #hober-support-diagnostic .hsd-result { padding:20px; } }\n  <\/style>\n\n  <div class=\"hsd-shell\">\n    <div class=\"hsd-head\">\n      <p class=\"hsd-kicker\">Diagn\u00f3stico de autoservicio HOBER<\/p>\n      <h2 id=\"hsd-title\">Introduzca un c\u00f3digo de error o describa el problema.<\/h2>\n      <p class=\"hsd-intro\">Obtenga una evaluaci\u00f3n preliminar, pasos seguros para la resoluci\u00f3n de problemas y la evidencia exacta necesaria en caso de que se requiera asistencia t\u00e9cnica.<\/p>\n    <\/div>\n    <div class=\"hsd-grid\">\n      <form class=\"hsd-search\" data-hsd-form action=\"\">\n        <div class=\"hsd-field\"><label for=\"hsd-product\">Tipo de producto<\/label><select id=\"hsd-product\" data-hsd-product><option value=\"inverter\">Inversor de bomba solar<\/option><option value=\"bldc\">Bomba\/controlador solar BLDC<\/option><option value=\"pump\">Bomba\/motor de agua<\/option><option value=\"system\">Sistema completo de bombeo solar<\/option><\/select><\/div>\n        <div class=\"hsd-field\"><label for=\"hsd-input\">C\u00f3digo de aver\u00eda o s\u00edntoma<\/label><textarea id=\"hsd-input\" data-hsd-input required placeholder=\"Ejemplos: IGBT OA; E: Bajo voltaje; la bomba funciona pero no sale agua...\"><\/textarea><\/div>\n        <div class=\"hsd-examples\"><button class=\"hsd-chip\" type=\"button\" data-example=\"OFF IGBT O-A\">IGBT OA<\/button><button class=\"hsd-chip\" type=\"button\" data-example=\"E: Low Voltage\">Bajo voltaje<\/button><button class=\"hsd-chip\" type=\"button\" data-example=\"E: Invt O-Temp\">Temperatura excesiva<\/button><button class=\"hsd-chip\" type=\"button\" data-example=\"The pump runs but there is no water\">Sin agua<\/button><\/div>\n        <button class=\"hsd-submit\" type=\"submit\">Mostrar soluci\u00f3n \u2192<\/button>\n        <p class=\"hsd-coverage\">Cubre los mensajes confirmados del inversor 2026, adem\u00e1s de los flujos de trabajo de BLDC, bomba, fotovoltaica, hidr\u00e1ulica, sensor, medio ambiente y comunicaci\u00f3n.<\/p>\n      <input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form>\n      <div class=\"hsd-result\" data-hsd-result aria-live=\"polite\"><div class=\"hsd-empty\"><div class=\"hsd-empty-mark\">?<\/div><h3>Describa el problema de campo.<\/h3><p>Utilice el mensaje que se muestra en pantalla siempre que sea posible.<\/p><\/div><\/div>\n    <\/div>\n  <\/div>\n\n  <script>\n  (function () {\n    var root = document.getElementById(\"hober-support-diagnostic\");\n    if (!root || root.dataset.ready === \"true\") return;\n    root.dataset.ready = \"true\";\n    var knowledge = [\n      {\n        products: [\"inverter\"], aliases: [\"E:O-C Acc spd\", \"OC acceleration\", \"over current at accelerate\"],\n        keywords: [\"over current\", \"overcurrent\", \"acceleration\", \"startup current\"],\n        tag: \"Confirmed inverter message\", title: \"Overcurrent during acceleration\",\n        causes: [\"Output cable, pump motor or grounding fault\", \"Acceleration is too fast or load increases suddenly\", \"Pump load and inverter capacity may not match\"],\n        steps: [\"Stop and isolate the system. Inspect U\/V\/W terminals and the pump cable for loose connections, damage or water ingress.\", \"Have a qualified electrician test motor\/cable resistance and insulation with the pump disconnected.\", \"After safe isolation, a qualified technician may perform the approved no-load test to separate the external circuit from the inverter.\", \"If the external circuit is healthy, have the model sizing and acceleration settings reviewed before restarting.\"],\n        evidence: [\"Exact inverter model and display photo\", \"Pump nameplate\", \"U\/V\/W wiring photos\", \"Resistance and insulation readings\", \"Startup video\"],\n        safety: \"Do not repeatedly restart. Stop immediately if the cable, motor or inverter shows heat, smell, smoke or insulation damage.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E:O-C Dec spd\", \"OC deceleration\", \"over current at decelerate\"],\n        keywords: [\"over current\", \"overcurrent\", \"deceleration\", \"stopping current\"],\n        tag: \"Confirmed inverter message\", title: \"Overcurrent during deceleration\",\n        causes: [\"Output circuit short circuit or grounding fault\", \"Deceleration is too fast\", \"Sudden load change during deceleration\"],\n        steps: [\"Stop and isolate the system; inspect pump cable and U\/V\/W connections.\", \"Ask a qualified electrician to test cable and motor resistance and insulation.\", \"Record whether the code appears only while stopping.\", \"Request a parameter review before changing deceleration settings.\"],\n        evidence: [\"Model and exact code photo\", \"Pump nameplate\", \"Output wiring photos\", \"Insulation readings\", \"Stop-sequence video\"],\n        safety: \"Do not change multiple parameters or repeatedly restart before the output circuit is checked.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E:O-C CnstSpd\", \"OC constant speed\", \"over current at constant speed\"],\n        keywords: [\"over current\", \"overcurrent\", \"constant speed\", \"running current\"],\n        tag: \"Confirmed inverter message\", title: \"Overcurrent at constant speed\",\n        causes: [\"Output cable, motor or grounding fault\", \"Sudden hydraulic or mechanical load increase\"],\n        steps: [\"Stop and inspect the pump cable, waterproof joint and U\/V\/W terminals.\", \"Check for blocked pipe, closed valve, jammed pump or abnormal mechanical resistance.\", \"Have a qualified electrician test motor\/cable resistance and insulation.\", \"Use the approved no-load test only after safe isolation to classify external versus inverter-side fault.\"],\n        evidence: [\"Model and code photo\", \"Pump nameplate\", \"Output current before trip\", \"Wiring and water-system photos\", \"Insulation readings\"],\n        safety: \"Do not continue running a stalled pump or bypass overcurrent protection.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E:O-V Acc spd\", \"E:O-V Dec spd\", \"E:O-V Cnstspd\", \"over voltage\"],\n        keywords: [\"over voltage\", \"overvoltage\", \"voltage too high\", \"high pv voltage\"],\n        tag: \"Confirmed inverter message\", title: \"Inverter overvoltage\",\n        causes: [\"Input voltage is above the permitted range\", \"External force may be driving the motor\", \"Acceleration or deceleration setting may be unsuitable\"],\n        steps: [\"Stop the system and record the exact code stage: acceleration, deceleration or constant speed.\", \"Have a qualified electrician measure PV input voltage and confirm the series\/parallel configuration.\", \"Compare the measured voltage and panel Voc calculation with the input range in the exact model manual.\", \"Remove any unapproved external power or mechanical drive condition; request a parameter review if voltage is correct.\"],\n        evidence: [\"Exact model and code photo\", \"Panel label and quantity\", \"Series\/parallel diagram\", \"Measured PV voltage\", \"Pump and system description\"],\n        safety: \"Do not reconnect an array whose calculated or measured voltage exceeds the inverter input range.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E: Low Voltage\", \"low voltage\", \"undervoltage\"],\n        keywords: [\"low voltage\", \"undervoltage\", \"voltage drops\", \"weak solar\"],\n        tag: \"Confirmed inverter message\", title: \"Solar input low voltage\",\n        causes: [\"PV input voltage is outside the normal range\", \"Incorrect string configuration, weak sunlight, shading or poor connection\", \"Voltage may collapse under load even when open-circuit voltage looks normal\"],\n        steps: [\"Record the panel label, panel quantity and exact series\/parallel configuration.\", \"Inspect polarity, DC breaker, fuses, connectors and cable condition.\", \"Measure PV voltage at the inverter input during startup under load.\", \"Compare the reading with the permitted input range in the exact inverter manual.\"],\n        evidence: [\"Inverter model\", \"Panel label and quantity\", \"PV wiring photo\", \"Open-circuit and startup voltage\", \"Startup video\"],\n        safety: \"Only qualified personnel should measure live DC voltage. Do not change PV string wiring while energized.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E: Invt O-Ld\", \"inverter overload\"],\n        keywords: [\"inverter overload\", \"overload\", \"inverter too small\"],\n        tag: \"Confirmed inverter message\", title: \"Inverter overload\",\n        causes: [\"Pump load may exceed inverter capacity\", \"Motor or pump may be stalled\", \"Long or undersized cable may cause excessive loss\"],\n        steps: [\"Compare inverter rating with the pump nameplate; do not assume kW alone proves compatibility.\", \"Check the pump and water system for blockage, closed valve, jam or abnormal mechanical load.\", \"Check output cable length, cross-section, joints and voltage loss.\", \"Send the ratings and operating-current evidence for sizing review before replacing equipment.\"],\n        evidence: [\"Inverter and pump nameplates\", \"Output current and frequency\", \"Cable size and length\", \"Water-system photos\", \"Startup video\"],\n        safety: \"Do not bypass overload protection or continue running a stalled motor.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E: Motor O-Ld\", \"motor overload\"],\n        keywords: [\"motor overload\", \"pump overload\", \"motor hot\"],\n        tag: \"Confirmed inverter message\", title: \"Motor overload\",\n        causes: [\"Motor protection data may not match the nameplate\", \"Pump or motor may be stalled or mechanically overloaded\", \"Inverter sizing or cable loss may be unsuitable\"],\n        steps: [\"Stop and check for blocked inlet, closed valve, sand, debris or abnormal pump noise.\", \"Compare pump nameplate current and voltage with the inverter setup and rating.\", \"Inspect cable size, length, waterproof joints and output terminals.\", \"Request a qualified parameter and sizing review; do not increase protection limits without approval.\"],\n        evidence: [\"Pump and inverter nameplates\", \"Operating current\/frequency\", \"Cable size and length\", \"Water source and pipe condition\", \"Startup video\"],\n        safety: \"Allow overheated equipment to cool and do not bypass motor protection.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E: Input P-Lst\", \"input phase lost\", \"input phase loss\"],\n        keywords: [\"input phase\", \"ac phase loss\", \"phase missing input\"],\n        tag: \"Confirmed inverter message\", title: \"AC input phase loss\",\n        causes: [\"Three-phase AC input is missing, unstable or incorrectly connected\"],\n        steps: [\"Stop and isolate the AC input.\", \"Inspect input breakers, fuses, terminals and cable condition.\", \"Have a qualified electrician measure all three input phase voltages.\", \"Correct the upstream supply fault before restarting.\"],\n        evidence: [\"Model and code photo\", \"AC input wiring photo\", \"Three phase-to-phase voltage readings\", \"Breaker\/fuse condition\"],\n        safety: \"Live AC measurement must be performed by qualified electrical personnel only.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E:Output P-Lst\", \"output phase lost\", \"output phase loss\"],\n        keywords: [\"output phase\", \"motor phase loss\", \"phase missing output\"],\n        tag: \"Confirmed inverter message\", title: \"AC output phase loss\",\n        causes: [\"U\/V\/W cable, waterproof joint or motor winding is abnormal\"],\n        steps: [\"Stop, isolate and inspect all U\/V\/W terminals and cable joints.\", \"Check for loose, broken, burned or water-damaged output connections.\", \"Have a qualified electrician measure phase resistance balance and insulation with the motor disconnected.\", \"Escalate if wiring is sound or the fault remains under the approved no-load test.\"],\n        evidence: [\"Model and code photo\", \"U\/V\/W wiring photos\", \"Phase resistance readings\", \"Insulation reading\", \"Pump nameplate\"],\n        safety: \"Do not energize damaged or wet motor cable and never switch the output while the inverter is running.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E: Invt O-Temp\", \"inverter over temperature\", \"inverter overheating\"],\n        keywords: [\"over temperature\", \"overheat\", \"too hot\", \"temperature fault\", \"fan not working\"],\n        tag: \"Confirmed inverter message\", title: \"Inverter overtemperature\",\n        causes: [\"Ambient temperature is too high\", \"Cooling fan is not operating\", \"Air duct is blocked or enclosure ventilation is poor\"],\n        steps: [\"Stop the system and allow the inverter to cool.\", \"Inspect the installation for direct sun, blocked air path, dust and inadequate clearance.\", \"Confirm whether the cooling fan operates normally; do not open the inverter enclosure.\", \"Improve safe cabinet airflow according to the installation manual, then retest while monitoring temperature.\"],\n        evidence: [\"Model and code photo\", \"Full installation\/cabinet photos\", \"Ambient temperature\", \"Fan operation video\", \"Time from startup to fault\"],\n        safety: \"Do not touch hot surfaces or open the inverter. Escalate if there is smell, discoloration or repeated overheating.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E: Buffer Res\", \"E:Buffer Res\", \"buffer resistor\", \"charger resistance issue\"],\n        keywords: [\"buffer res\", \"charging resistor\", \"charger resistance\"],\n        tag: \"Internal fault - escalate\", title: \"Charging circuit \/ buffer resistor fault\",\n        causes: [\"The manual identifies a capacitor charging or charging-resistor circuit failure\"],\n        steps: [\"Stop the inverter and isolate power safely.\", \"Photograph the exact display and inverter label.\", \"Record whether the fault appears immediately at power-on.\", \"Contact HOBER support; do not open the enclosure or attempt board-level repair.\"],\n        evidence: [\"Model and serial label\", \"Fault display photo\", \"Power-on video\", \"Input voltage\", \"Installation history\"],\n        safety: \"Internal charging circuits retain hazardous energy. Customer-level repair is not permitted.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E:Current Sens\", \"E: Current Sens\", \"current sensor issue\"],\n        keywords: [\"current sens\", \"current sensor\"],\n        tag: \"Internal fault - escalate\", title: \"Current sensor fault\",\n        causes: [\"The inverter has detected an abnormal internal current-sensing circuit\"],\n        steps: [\"Stop the inverter and isolate power safely.\", \"Photograph the exact display and inverter label.\", \"Record whether the fault remains with the pump safely disconnected by a qualified technician.\", \"Contact HOBER support; do not open the enclosure.\"],\n        evidence: [\"Model and serial label\", \"Fault display photo\", \"Power-on video\", \"Approved no-load result when available\"],\n        safety: \"Do not use the inverter when current feedback may be unreliable.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E:E2prom\", \"E: E2prom\", \"E2prom\", \"EEPROM issue\"],\n        keywords: [\"e2prom\", \"eeprom\", \"memory fault\"],\n        tag: \"Internal fault - escalate\", title: \"Inverter memory fault\",\n        causes: [\"The manual identifies an internal memory-chip or main-control issue\"],\n        steps: [\"Stop the inverter and isolate power safely.\", \"Photograph the exact display and inverter label.\", \"Record whether the code returns after one safe power cycle.\", \"Contact HOBER support; do not reset parameters repeatedly or attempt board-level repair.\"],\n        evidence: [\"Model and serial label\", \"Fault display photo\", \"Power-cycle video\", \"Recent parameter or service history\"],\n        safety: \"Do not rely on stored settings when an internal memory fault is active.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"OFF IGBT O-A\", \"IGBT O-A\", \"IGBT OA\", \"IGBT 0-A\", \"IGBT 0A\", \"OFF IGBT OA\"],\n        keywords: [\"igbt o-a\", \"igbt oa\", \"igbt 0-a\", \"igbt 0a\", \"off igbt\"],\n        tag: \"Confirmed troubleshooting file\", title: \"OFF \/ IGBT O-A fault\",\n        causes: [\"The pump cable or motor may have abnormal resistance, insulation or a short circuit\", \"Inverter output phase\/frequency settings may not match the pump\", \"Single-phase pump wiring may be incorrect\", \"If the fault remains with the pump disconnected, the inverter output stage may require technical service\"],\n        steps: [\"Stop the system safely. Record the complete display, inverter model and pump nameplate before changing anything.\", \"Have a qualified technician disconnect the pump and perform the approved no-load test for 5-10 minutes. Confirm the inverter remains in WORKING status and output current is 0 A.\", \"The qualified technician should measure unloaded phase-to-phase output voltage and compare it with the inverter voltage class. If output is abnormal, stop and contact HOBER.\", \"Confirm inverter output phase and maximum frequency match the pump nameplate. For a single-phase pump, verify wiring against the approved single-phase pump wiring guide.\", \"With all power isolated, measure pump phase resistance and insulation. For a three-phase pump, phase resistances should be balanced; inspect the extension cable separately if readings are open or zero.\", \"If the inverter is normal without load but the fault returns with the pump, focus on pump cable, waterproof joints, motor condition and load. If it faults without load, escalate to HOBER.\"],\n        evidence: [\"Complete fault display photo\", \"Inverter model and serial label\", \"Pump nameplate\", \"Approved no-load video and output-current screen\", \"UV\/UW\/VW output-voltage readings\", \"Pump resistance and insulation readings\", \"U\/V\/W wiring and waterproof-joint photos\"],\n        safety: \"No-load testing and live output-voltage measurement must be performed only by qualified electrical personnel. Do not open the inverter or repeatedly run a pump with suspected cable\/motor damage.\",\n        source: \"OFF _IGBT O-A _ troubleshooting.pdf\"\n      },\n      {\n        products: [\"inverter\"], aliases: [\"E:M P-G-S-C\", \"MPGSC\", \"phase to ground short\", \"ground short circuit\"],\n        keywords: [\"ground short\", \"earth fault\", \"phase to ground\", \"leakage to ground\"],\n        tag: \"Safety-critical fault\", title: \"Output phase-to-ground short circuit\",\n        causes: [\"Pump cable, waterproof joint or motor insulation may be damaged\"],\n        steps: [\"Stop immediately and isolate all power sources.\", \"Do not reconnect the pump until the output circuit has been tested.\", \"Have a qualified electrician test pump cable and motor insulation with suitable equipment.\", \"Repair or replace the damaged external component, or escalate if the external circuit tests healthy.\"],\n        evidence: [\"Model and code photo\", \"U\/V\/W and grounding photos\", \"Cable\/joint photos\", \"Insulation test result\", \"Pump nameplate\"],\n        safety: \"Electric-shock and equipment-damage risk. Do not bypass grounding or protection.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\", \"system\"], aliases: [\"power on no display\", \"no display\", \"screen is off\", \"inverter not turning on\"],\n        keywords: [\"no display\", \"screen off\", \"not power on\", \"not turning on\", \"display blank\"],\n        tag: \"Confirmed symptom workflow\", title: \"Inverter powers on with no display\",\n        causes: [\"PV polarity or input supply may be incorrect\", \"DC breaker, fuse, connector or cable may be open\", \"The display or inverter may require technical inspection\"],\n        steps: [\"Confirm whether the screen is fully off, flashing or restarting.\", \"With power safely isolated, inspect polarity, DC breaker, fuses, connectors and input terminals.\", \"Have a qualified electrician measure PV voltage at the inverter input during startup.\", \"If input wiring and voltage are correct, stop and contact support rather than opening the inverter.\"],\n        evidence: [\"Inverter model and serial label\", \"PV panel label and configuration\", \"Input wiring photo\", \"PV open-circuit\/startup voltage\", \"Power-on video\"],\n        safety: \"Do not open the inverter or touch energized DC terminals.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"inverter\", \"pump\", \"system\", \"bldc\"], aliases: [\"pump runs but no water\", \"no water\", \"low water flow\", \"water flow intermittent\"],\n        keywords: [\"no water\", \"low flow\", \"little water\", \"intermittent water\", \"pump running\", \"poor flow\"],\n        tag: \"Confirmed symptom workflow\", title: \"Pump flow is absent, low or intermittent\",\n        causes: [\"Reverse rotation on a three-phase AC pump\", \"Insufficient solar power or poor PV connection\", \"Pump is not primed, suction pipe leaks or water level is too low\", \"Blocked pipe, incorrect pipe size, excessive head or worn hydraulic parts\"],\n        steps: [\"Stop if dry running or abnormal noise is present. Confirm water level and correct pump submergence\/priming.\", \"Check valves, non-return valve direction, inlet blockage, pipe leakage and actual total head.\", \"Check sunlight, shading, panel cleanliness, PV wiring and operating frequency.\", \"For a three-phase AC pump, have a qualified installer verify rotation using the approved procedure.\", \"Compare the actual duty point with the approved pump curve and system design.\"],\n        evidence: [\"Pump\/inverter labels\", \"PV array details\", \"Water level and total head\", \"Pipe route\/diameter\", \"Operating frequency\/current\", \"Water outlet and startup videos\"],\n        safety: \"Do not allow the pump to run dry or change wiring while energized.\",\n        source: \"2026 Solar Pumping Inverter User Manual and customer service guide\"\n      },\n      {\n        products: [\"inverter\", \"system\"], aliases: [\"OFF PV L-Power\", \"PV L-Power\", \"restarts frequently\", \"starts and stops\"],\n        keywords: [\"l-power\", \"restart\", \"starts and stops\", \"frequent stop\", \"cloudy\", \"morning evening\"],\n        tag: \"Confirmed symptom workflow\", title: \"Low-solar-power standby or frequent restart\",\n        causes: [\"Available solar power is insufficient\", \"PV low-power or MPPT settings may not match the system\", \"Shading, dirty panels, damaged connectors or undersized array\"],\n        steps: [\"Record whether the behavior occurs only in weak sunlight, morning, evening or cloudy weather.\", \"Check shading, panel cleanliness, damaged panels, fuses, connectors and cable condition.\", \"Measure PV voltage during startup and record inverter frequency before the stop.\", \"Have HOBER support review the PV sizing and low-power\/MPPT settings before changing parameters.\"],\n        evidence: [\"Model and display video\", \"Panel labels and configuration\", \"Time\/weather condition\", \"Startup voltage and frequency\", \"PV wiring photos\"],\n        safety: \"Do not make repeated parameter changes without recording the original settings.\",\n        source: \"2026 Solar Pumping Inverter User Manual\"\n      },\n      {\n        products: [\"bldc\"], aliases: [\"controller error led\", \"error light on\", \"BLDC controller error\", \"unknown BLDC code\"],\n        keywords: [\"error led\", \"error light\", \"controller error\", \"unknown code\"],\n        tag: \"BLDC controller triage\", title: \"BLDC controller error indicator\",\n        causes: [\"Input voltage, motor wiring, load, temperature or controller protection may be active\", \"The exact numeric history code requires confirmation for the controller version\"],\n        steps: [\"Record the numeric error history and controller software\/model information exactly.\", \"Stop and inspect PV\/battery input polarity, voltage and all U\/V\/W motor terminals.\", \"Check for jammed pump, damaged cable, water ingress and blocked controller cooling.\", \"Send the numeric code and evidence to HOBER; do not interpret an unconfirmed code using an AC inverter table.\"],\n        evidence: [\"Controller model and software version\", \"Exact error-history number\", \"Pump label\", \"Input and motor wiring photos\", \"Startup video\"],\n        safety: \"Do not open the controller or repeatedly restart after overcurrent, short-circuit or water-ingress symptoms.\",\n        source: \"BLDC Solar Pump Controller User Manual V11.8.24\"\n      },\n      {\n        products: [\"bldc\"], aliases: [\"BLDC motor does not start\", \"BLDC startup failure\", \"pump shakes but does not start\"],\n        keywords: [\"does not start\", \"startup failure\", \"not rotate\", \"shakes\", \"jerks\"],\n        tag: \"BLDC symptom workflow\", title: \"BLDC motor fails to start\",\n        causes: [\"PV\/battery voltage is outside the controller range\", \"U\/V\/W motor wiring or cable is abnormal\", \"Motor pole-pair or maximum-speed settings may not match\", \"Pump is mechanically blocked or controller protection is active\"],\n        steps: [\"Confirm controller model, pump voltage and input voltage are compatible.\", \"Inspect U\/V\/W wiring, connectors, cable joints and pump for mechanical blockage.\", \"Record the Error LED and error-history number.\", \"Do not change pole-pair or speed settings until the pump motor data is confirmed by HOBER.\"],\n        evidence: [\"Controller and pump labels\", \"PV\/battery voltage\", \"Motor wiring photos\", \"Error history\", \"Startup video\"],\n        safety: \"Stop if the pump only jerks, hums, draws high current or becomes hot.\",\n        source: \"BLDC Solar Pump Controller User Manual V11.8.24\"\n      },\n      {\n        products: [\"bldc\"], aliases: [\"BLDC over voltage\", \"BLDC low voltage\", \"battery low voltage\", \"PV overvoltage\"],\n        keywords: [\"over voltage\", \"low voltage\", \"battery voltage\", \"pv voltage\", \"input voltage\"],\n        tag: \"BLDC input protection\", title: \"BLDC controller input-voltage protection\",\n        causes: [\"PV Voc may exceed the controller maximum\", \"PV Vmp or battery voltage may be below the operating threshold\", \"Incorrect PV series\/parallel or battery-type setup\"],\n        steps: [\"Stop and confirm the exact controller model and compatible pump voltage.\", \"Record each panel label, string layout and measured PV Voc\/Vmp.\", \"For battery operation, confirm battery voltage and battery-type setting against the manual.\", \"Correct the input design before reconnecting; do not exceed the model maximum Voc.\"],\n        evidence: [\"Controller model\", \"Panel\/battery labels\", \"Series\/parallel diagram\", \"Measured input voltage\", \"Display\/error-history photo\"],\n        safety: \"Incorrect DC voltage can damage the controller. Only qualified personnel should measure or reconfigure live DC circuits.\",\n        source: \"BLDC Solar Pump Controller User Manual V11.8.24\"\n      },\n      {\n        products: [\"bldc\"], aliases: [\"BLDC over current\", \"BLDC overload\", \"output short circuit\", \"output phase lost\"],\n        keywords: [\"over current\", \"overload\", \"short circuit\", \"phase lost\", \"high current\"],\n        tag: \"BLDC output protection\", title: \"BLDC overcurrent, overload or output-circuit fault\",\n        causes: [\"Pump is jammed or overloaded\", \"Motor cable\/U\/V\/W circuit is open, shorted or poorly connected\", \"Motor settings or controller\/pump matching may be incorrect\"],\n        steps: [\"Stop and isolate power; inspect pump, motor cable and U\/V\/W terminals.\", \"Check for debris, sand, seized hydraulics, damaged cable or water ingress.\", \"Have a qualified technician test phase resistance balance and insulation.\", \"Send motor data and error history for controller\/pump matching review.\"],\n        evidence: [\"Controller and pump labels\", \"Error-history number\", \"U\/V\/W photos\", \"Resistance\/insulation readings\", \"Startup video\"],\n        safety: \"Do not bypass output protection or keep restarting a stalled pump.\",\n        source: \"BLDC Solar Pump Controller User Manual V11.8.24\"\n      },\n      {\n        products: [\"bldc\", \"system\"], aliases: [\"tank full but pump runs\", \"tank empty but pump stops\", \"well empty\", \"water sensor problem\", \"float switch problem\"],\n        keywords: [\"tank sensor\", \"float switch\", \"well sensor\", \"borehole sensor\", \"tank full\", \"tank empty\", \"well empty\"],\n        tag: \"Water-level control\", title: \"Tank or borehole sensor status is incorrect\",\n        causes: [\"Float\/sensor wiring may use the wrong terminals\", \"Sensor contact logic or mounting position may be incorrect\", \"Cable damage, corrosion or wet joint may create a false status\"],\n        steps: [\"Record the displayed Tank and Borehole status before changing wiring.\", \"Safely isolate power and inspect the Tank L\/M\/H or Well L\/M terminals for the exact controller model.\", \"Check sensor movement, mounting height, cable continuity and wet joints.\", \"Test with the approved sensor procedure; do not bypass dry-run or tank-full protection for normal operation.\"],\n        evidence: [\"Controller model\", \"Sensor screen status\", \"Terminal wiring photo\", \"Sensor installation photo\/video\", \"Cable continuity result\"],\n        safety: \"Do not leave the pump running without verified dry-run and overflow protection.\",\n        source: \"BLDC Solar Pump Controller User Manual V11.8.24 and customer service guide\"\n      },\n      {\n        products: [\"pump\", \"system\", \"inverter\", \"bldc\"], aliases: [\"pump makes noise\", \"abnormal noise\", \"pump vibration\", \"motor vibration\"],\n        keywords: [\"noise\", \"vibration\", \"rattling\", \"grinding\", \"humming\"],\n        tag: \"Mechanical symptom\", title: \"Abnormal pump noise or vibration\",\n        causes: [\"Dry running, air in the suction line or cavitation\", \"Reverse rotation, debris, worn hydraulic parts or bearing damage\", \"Loose installation, unsuitable speed or electrical phase imbalance\"],\n        steps: [\"Stop immediately if noise is severe, metallic or accompanied by low flow\/high current.\", \"Confirm water level, priming, inlet blockage and suction-pipe air leakage.\", \"Check mounting, pipe strain, rotation direction and operating current\/frequency.\", \"Do not dismantle the pump at site unless the service scope and technician authorization are confirmed.\"],\n        evidence: [\"Pump and inverter\/controller labels\", \"Noise\/startup video\", \"Current\/frequency\", \"Water level and head\", \"Installation photos\"],\n        safety: \"Do not continue operating a dry, seized or mechanically damaged pump.\",\n        source: \"2026 installation and troubleshooting guides\"\n      },\n      {\n        products: [\"pump\", \"system\", \"inverter\", \"bldc\"], aliases: [\"pump current too high\", \"high current\", \"cable gets hot\", \"motor gets hot\"],\n        keywords: [\"high current\", \"current too high\", \"cable hot\", \"motor hot\", \"overheating cable\"],\n        tag: \"Electrical\/load symptom\", title: \"Pump current or temperature is abnormally high\",\n        causes: [\"Pump overload, blockage, high friction or incorrect duty point\", \"Low\/imbalanced voltage, damaged cable or undersized cable\", \"Incorrect motor data, phase issue or unsuitable inverter\/controller matching\"],\n        steps: [\"Stop and allow the equipment to cool.\", \"Compare running current with the pump nameplate and record output frequency.\", \"Check blockage, valves, pipe condition, cable size\/length, terminals and voltage balance.\", \"Have insulation and phase resistance checked before further operation.\"],\n        evidence: [\"Nameplates\", \"Current\/frequency readings\", \"Cable size and length\", \"Terminal photos\", \"Resistance\/insulation readings\"],\n        safety: \"Overheated cable or motor is a fire and insulation-failure risk. Do not bypass protection.\",\n        source: \"2026 installation and troubleshooting guides\"\n      },\n      {\n        products: [\"system\", \"inverter\", \"bldc\"], aliases: [\"works with AC but not solar\", \"works with solar but not AC\", \"generator input not working\", \"hybrid input problem\"],\n        keywords: [\"ac input\", \"generator\", \"solar only\", \"ac only\", \"hybrid\", \"changeover\"],\n        tag: \"Power-source symptom\", title: \"Solar \/ AC \/ generator source does not operate correctly\",\n        causes: [\"Source voltage, phase, frequency or wiring is outside the model requirement\", \"Input selection\/changeover configuration may be incorrect\", \"Breaker, fuse, contactor or source capacity may be unsuitable\"],\n        steps: [\"Confirm the exact inverter model supports the intended power source and changeover method.\", \"Record source voltage, phase and frequency before connection and during startup.\", \"Inspect input terminals, breakers, fuses and approved changeover wiring.\", \"Test one approved source at a time and send evidence for configuration review.\"],\n        evidence: [\"Inverter model\", \"Source nameplate\", \"Voltage\/frequency readings\", \"Input wiring diagram\/photos\", \"Startup video for each source\"],\n        safety: \"Never connect grid\/generator power to U\/V\/W pump output terminals or parallel sources without an approved design.\",\n        source: \"2026 installation and troubleshooting guides\"\n      },\n      {\n        products: [\"system\", \"inverter\", \"bldc\"], aliases: [\"water inside inverter\", \"water ingress\", \"rain damage\", \"burning smell\", \"smoke from inverter\"],\n        keywords: [\"water ingress\", \"water inside\", \"rain\", \"burning smell\", \"smoke\", \"burnt\"],\n        tag: \"Stop immediately\", title: \"Water ingress, smoke or burning smell\",\n        causes: [\"Unsafe installation environment, enclosure leakage, condensation or internal electrical damage\"],\n        steps: [\"Disconnect all power sources using the safe isolation procedure.\", \"Do not restart, open, dry with heat or apply another power source.\", \"Photograph the installation, enclosure, cable entries and visible damage without touching internal parts.\", \"Escalate directly to HOBER support for safety and service review.\"],\n        evidence: [\"Model and serial label\", \"Full installation photos\", \"Visible damage photos\", \"Weather\/water event history\", \"Description of smell\/smoke timing\"],\n        safety: \"Electric shock and fire risk. Keep personnel away until the system is safely isolated.\",\n        source: \"HOBER customer after-sales safety rules\"\n      },\n      {\n        products: [\"system\", \"inverter\", \"bldc\"], aliases: [\"wifi offline\", \"4G offline\", \"remote monitoring disconnected\", \"app cannot connect\"],\n        keywords: [\"wifi\", \"4g\", \"remote monitoring\", \"offline\", \"cannot connect\", \"communication\"],\n        tag: \"Communication symptom\", title: \"Wi-Fi \/ 4G remote monitoring is offline\",\n        causes: [\"Module power, antenna, signal, account binding or network configuration issue\", \"Remote-control ID may have been changed\", \"The inverter\/controller may operate normally while monitoring is offline\"],\n        steps: [\"Confirm whether the pumping system itself is running normally.\", \"Record module indicator status, signal condition and device ID without sharing passwords.\", \"Check module seating, antenna and approved network setup instructions.\", \"Do not change the controller Remote Control ID; send screenshots and identifiers to support.\"],\n        evidence: [\"Inverter\/controller model\", \"Module model\", \"Indicator photos\", \"App error screenshot\", \"Device ID and network type\"],\n        safety: \"Do not expose passwords, access tokens or private account credentials in the support case.\",\n        source: \"BLDC controller and Wi-Fi\/4G module manuals\"\n      },\n      {\n        products: [\"pump\", \"system\"], aliases: [\"pressure unstable\", \"water hammer\", \"pipe vibration\", \"leaking pipe\", \"pressure too high\"],\n        keywords: [\"pressure\", \"water hammer\", \"pipe vibration\", \"pipe leak\", \"leaking\"],\n        tag: \"Hydraulic-system symptom\", title: \"Unstable pressure, pipe vibration or leakage\",\n        causes: [\"Rapid start\/stop, unsuitable valve operation or trapped air\", \"Incorrect pipe size\/support, check-valve issue or leakage\", \"Pump duty point may not match the actual system head\/flow\"],\n        steps: [\"Stop if there is pipe movement, burst risk or major leakage.\", \"Inspect valves, check valve direction, air release, pipe supports and joints.\", \"Record operating frequency, pressure, flow and start\/stop sequence.\", \"Have the hydraulic design and control settings reviewed before changing ramp times or valves.\"],\n        evidence: [\"Pump model and curve\", \"Pipe diameter\/length\", \"Head and pressure readings\", \"Valve\/check-valve photos\", \"Startup\/shutdown video\"],\n        safety: \"Depressurize the system before opening any pipe or valve connection.\",\n        source: \"HOBER water-system troubleshooting workflow\"\n      },\n      {\n        products: [\"pump\", \"system\", \"inverter\", \"bldc\"], aliases: [\"performance below design\", \"not enough daily water\", \"cannot reach flow\", \"system output too low\"],\n        keywords: [\"daily water\", \"below design\", \"cannot reach\", \"not enough water\", \"performance\"],\n        tag: \"System-performance review\", title: \"System does not reach the expected water output\",\n        causes: [\"Solar resource or array power is below the design assumption\", \"Actual dynamic head and pipe loss are higher than expected\", \"Pump selection, rotation, pipe size or hydraulic condition is unsuitable\", \"Operating hours, shading, water level or equipment condition has changed\"],\n        steps: [\"Measure actual daily operating hours, flow and dynamic water level rather than estimating.\", \"Record PV power, orientation, shading and operating frequency through the day.\", \"Recalculate total dynamic head including pipe and fitting losses.\", \"Compare the measured duty point with the approved pump curve and original system design.\"],\n        evidence: [\"Original design target\", \"Pump\/inverter\/PV models\", \"Flow and dynamic-head measurements\", \"Daily operation record\", \"Pipe route and site photos\"],\n        safety: \"Do not increase speed or protection limits beyond the approved equipment ratings.\",\n        source: \"HOBER solar pumping system configuration and troubleshooting workflow\"\n      }\n    ];\n    var form = root.querySelector(\"[data-hsd-form]\");\n    var input = root.querySelector(\"[data-hsd-input]\");\n    var product = root.querySelector(\"[data-hsd-product]\");\n    var resultBox = root.querySelector(\"[data-hsd-result]\");\n    var current = null;\n    var currentQuery = \"\";\n    function esc(value) { return String(value).replace(\/[&<>\"']\/g, function (ch) { return ({\"&\":\"&amp;\",\"<\":\"&lt;\",\">\":\"&gt;\",\"\\\"\":\"&quot;\",\"'\":\"&#39;\"})[ch]; }); }\n    function normalize(value) { return String(value).toLowerCase().replace(\/[^a-z0-9]+\/g, \"\").replace(\/0\/g, \"o\"); }\n    function list(tag, values) { return \"<\"+tag+\">\" + values.map(function(v){ return \"<li>\"+esc(v)+\"<\/li>\"; }).join(\"\") + \"<\/\"+tag+\">\"; }\n    function find(query, type) {\n      var nq = normalize(query);\n      var candidates = knowledge.filter(function(item){ return item.products.indexOf(type) !== -1; });\n      var exact = candidates.find(function(item){ return item.aliases.some(function(alias){ var na=normalize(alias); return nq===na || (na.length>5 && nq.indexOf(na)!==-1); }); });\n      if (exact) return {item:exact, match:\"Exact fault or symptom match\"};\n      var scored = candidates.map(function(item){ return {item:item, score:item.keywords.reduce(function(score,keyword){ return score + (query.toLowerCase().indexOf(keyword)!==-1 ? keyword.length : 0); },0)}; }).sort(function(a,b){ return b.score-a.score; });\n      if (scored[0] && scored[0].score>=6) return {item:scored[0].item, match:\"Likely symptom match - verify the model and evidence\"};\n      if (\/^[a-z0-9\\s:.-]{1,12}$\/i.test(query.trim())) return {shortCode:true};\n      return null;\n    }\n    function actions() { return '<div class=\"hsd-actions\"><button class=\"hsd-action\" type=\"button\" data-copy>Copy support summary<\/button><a class=\"hsd-contact\" href=\"https:\/\/hobertek.com\/contact\/\" target=\"_self\" aria-label=\"Open the HOBER contact page\">Contact HOBER support &rarr;<\/a><p class=\"hsd-copy-note\" data-copy-note><\/p><\/div>'; }\n    function bindActions() { var copy=resultBox.querySelector(\"[data-copy]\"); if(copy) copy.addEventListener(\"click\",copySummary); }\n    function render(found, query) {\n      currentQuery=query; current=found && found.item ? found.item : null;\n      if (found && found.shortCode) {\n        resultBox.innerHTML='<span class=\"hsd-tag\">Short code detected<\/span><h3>Code '+esc(query)+' needs model confirmation<\/h3><p class=\"hsd-status\">This code is not confirmed for the selected product. No meaning has been invented.<\/p><div class=\"hsd-safety\"><strong>Safety:<\/strong> Stop if there is smoke, burning smell, water ingress, abnormal noise, hot cable or repeated tripping.<\/div><div class=\"hsd-block\"><h4>Safe next steps<\/h4>'+list(\"ol\",[\"Photograph the complete display and product model label.\",\"Record whether the code appears at power-on, startup, running or stopping.\",\"Record pump power, PV configuration and what changed before the fault.\",\"If the code returns after one normal reset, stop repeated restarting.\"])+ '<\/div><div class=\"hsd-block\"><h4>Evidence needed<\/h4>'+list(\"ul\",[\"Full display photo\",\"Model and serial label\",\"Pump nameplate\",\"PV or battery input details\",\"Startup video\"])+ '<\/div>'+actions(); bindActions(); return;\n      }\n      if (!found) {\n        resultBox.innerHTML='<span class=\"hsd-tag\">Needs confirmation<\/span><h3>No confirmed match found<\/h3><p class=\"hsd-status\">Add the exact model and complete display message. The tool will not guess an unconfirmed fault meaning.<\/p><div class=\"hsd-safety\"><strong>Safety:<\/strong> Stop if there is smoke, burning smell, water ingress, abnormal noise, melted cable or repeated serious alarm.<\/div><div class=\"hsd-block\"><h4>Next steps<\/h4>'+list(\"ol\",[\"Confirm the exact product model.\",\"Copy the complete display message.\",\"Record what happens before the fault and what changed.\",\"Collect nameplates, wiring photos, readings and a startup video.\"])+ '<\/div>'+actions(); bindActions(); return;\n      }\n      var item=found.item;\n      resultBox.innerHTML='<span class=\"hsd-tag\">Preliminary diagnosis<\/span><h3>'+esc(item.title)+'<\/h3><p class=\"hsd-status\">'+esc(found.match)+'. Source: '+esc(item.source)+'. This is an estimated diagnosis; confirm it with the exact model and field evidence.<\/p><div class=\"hsd-safety\"><strong>Immediate safety check:<\/strong> '+esc(item.safety)+'<\/div><div class=\"hsd-block\"><h4>Estimated fault causes<\/h4>'+list(\"ol\",item.causes)+'<\/div><div class=\"hsd-block\"><h4>Recommended solution steps<\/h4>'+list(\"ol\",item.steps)+'<\/div><div class=\"hsd-block\"><h4>If still unresolved, provide<\/h4>'+list(\"ul\",item.evidence)+'<\/div>'+actions(); bindActions();\n    }\n    function copySummary() {\n      var lines=[\"HOBER SUPPORT CASE\",\"\",\"Product: \"+product.options[product.selectedIndex].text,\"Customer input: \"+currentQuery,\"Preliminary result: \"+(current?current.title:\"Needs model confirmation\"),\"\"];\n      if(current){ lines.push(\"Checks:\"); current.steps.forEach(function(v,i){lines.push((i+1)+\". \"+v);}); lines.push(\"\",\"Evidence needed:\"); current.evidence.forEach(function(v){lines.push(\"- \"+v);}); }\n      else { lines.push(\"Please attach the full display photo, model\/serial label, pump nameplate, input details and startup video.\"); }\n      var text=lines.join(\"\\n\"); var note=resultBox.querySelector(\"[data-copy-note]\");\n      if(navigator.clipboard && navigator.clipboard.writeText){ navigator.clipboard.writeText(text).then(function(){note.textContent=\"Summary copied. Attach the evidence before contacting support.\";}).catch(function(){window.prompt(\"Copy this support summary:\",text);}); }\n      else { window.prompt(\"Copy this support summary:\",text); }\n    }\n    form.addEventListener(\"submit\",function(event){event.preventDefault();var query=input.value.trim();if(query)render(find(query,product.value),query);});\n    root.querySelectorAll(\"[data-example]\").forEach(function(button){button.addEventListener(\"click\",function(){input.value=button.getAttribute(\"data-example\");input.focus();});});\n  })();\n  <\/script>\n<\/section>\n<!-- END HOBER SUPPORT DIAGNOSTIC EMBED -->\n\n    <\/div>\n  <\/section>\n\n  <section class=\"hsp-help\">\n    <div class=\"hsp-wrap\">\n      <div class=\"hsp-section-head\"><p class=\"hsp-eyebrow\">Antes de contactar con soporte<\/p><h2>Prepare evidencia que los ingenieros puedan utilizar<\/h2><p>Un caso completo es m\u00e1s r\u00e1pido que una larga serie de mensajes.<\/p><\/div>\n      <div class=\"hsp-help-grid\">\n        <article class=\"hsp-help-card\"><h3>Informaci\u00f3n del dispositivo<\/h3><ul><li>Modelo y n\u00famero de serie<\/li><li>Versi\u00f3n de software y hardware<\/li><li>Placa de identificaci\u00f3n de la bomba y fecha de instalaci\u00f3n<\/li><\/ul><\/article>\n        <article class=\"hsp-help-card\"><h3>Evidencia de fallas<\/h3><ul><li>Fotos completas de la pantalla y del historial de fallos<\/li><li>V\u00eddeo de inicio y descripci\u00f3n general del cableado<\/li><li>\u00bfQu\u00e9 cambi\u00f3 antes de la falla?<\/li><\/ul><\/article>\n        <article class=\"hsp-help-card\"><h3>Datos del sistema<\/h3><ul><li>Etiqueta del panel fotovoltaico y configuraci\u00f3n de la cadena<\/li><li>Frecuencia, corriente, tensi\u00f3n del bus y temperatura<\/li><li>Nivel del agua, altura total y trazado de la tuber\u00eda<\/li><\/ul><\/article>\n      <\/div>\n      <div class=\"hsp-safety\"><strong>Seguridad ante todo:<\/strong> Det\u00e9ngase inmediatamente si observa humo, olor a quemado, entrada de agua, cable derretido, ruido intenso o alarmas graves repetidas. No anule la protecci\u00f3n ni abra el inversor.<\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"hsp-cta\">\n    <div class=\"hsp-wrap\"><div class=\"hsp-cta-box\"><div><h2>\u00bfSigues sin poder resolver el problema?<\/h2><p>Env\u00ede una copia del resumen del caso junto con fotos claras, lecturas y un v\u00eddeo corto al servicio de asistencia t\u00e9cnica de HOBER.<\/p><\/div><a class=\"hsp-button\" href=\"https:\/\/hobertek.com\/es\/contact\/\">Contacta con el soporte de HOBER<\/a><\/div><\/div>\n  <\/section>\n<\/main>\n<!-- END HOBER SUPPORT PAGE CONTENT -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home &nbsp;\/&nbsp; Support &nbsp;\/&nbsp; Troubleshooting &amp; After-Sales Solar Pump Troubleshooting &amp; After-Sales Support A self-service diagnosis tool for HOBER distributors, installers, pump dealers, irrigation contractors and<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","om_disable_all_campaigns":false,"_joinchat":[],"footnotes":""},"class_list":["post-7437","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hobertek.com\/es\/wp-json\/wp\/v2\/pages\/7437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hobertek.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hobertek.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hobertek.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/hobertek.com\/es\/wp-json\/wp\/v2\/comments?post=7437"}],"version-history":[{"count":1,"href":"https:\/\/hobertek.com\/es\/wp-json\/wp\/v2\/pages\/7437\/revisions"}],"predecessor-version":[{"id":7438,"href":"https:\/\/hobertek.com\/es\/wp-json\/wp\/v2\/pages\/7437\/revisions\/7438"}],"wp:attachment":[{"href":"https:\/\/hobertek.com\/es\/wp-json\/wp\/v2\/media?parent=7437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}