Enter the code or symptom
Use the exact display message or describe what happens before and after startup.
Follow safe troubleshooting
Review likely causes and perform only the checks appropriate for qualified personnel.
Send one complete case
If unresolved, copy the summary and attach the required photos, readings and video.
Interactive diagnosis
Find a safe first-level solution
The tool does not invent unconfirmed fault meanings. Exact diagnosis depends on the product model, current manual and field evidence.
HOBER self-service diagnosis
Enter a fault code or describe the problem
Get a preliminary assessment, safe troubleshooting steps and the exact evidence needed if technical support is required.
Describe the field problem
Use the exact display message where possible.
Before contacting support
Prepare evidence that engineers can use
One complete case is faster than a long series of messages.
Device information
- Model and serial number
- Software and hardware version
- Pump nameplate and installation date
Fault evidence
- Complete display and fault-history photos
- Startup video and wiring overview
- What changed before the fault
System data
- PV panel label and string configuration
- Frequency, current, bus voltage and temperature
- Water level, total head and pipe route
Still cannot solve the problem?
Send the copied case summary together with clear photos, readings and a short video to HOBER technical support.
